“(free-forever accounting claim without business-model explanation)”
A business owner being told "free accounting software" for managing their actual finances assumes either: the product is low quality, the company will fold, or there are hidden upsells that will hit at tax time. Without explaining the revenue model, the strongest selling point becomes the biggest trust barrier.
“Explain the model on the page: "Accounting and invoicing are free — forever. We earn when you use optional paid features like payment processing (2.9% + 30c) and payroll. No surprise upgrades, no feature walls."”
Business-model transparency converts suspicion into trust. The visitor understands Wave earns only when they choose to use paid add-ons — aligned incentives, not a trap.