“(unknown current hero — generic email-marketing-vendor pattern)”
The hero uses "digital marketing platform" language that means nothing to a local business owner. Constant Contact's ICP isn't a marketing manager — it's the owner of a 12-person company who does marketing at 9pm. The copy doesn't speak their language.
“Send professional emails your customers actually open — no marketing degree required.”
Names the outcome (emails that get opened), addresses the audience implicitly (non-marketers), and neutralizes the complexity objection ("no marketing degree"). Matches the ICP's vocabulary, not the industry's.